WHAT CAN WE DO
When the equipment fails, the telephone support can not eliminate the failure and restore the business, the company provides on-site support services. According to the level of failure to determine the different response time, send engineers to the scene, responsible for troubleshooting, restore business, and equipment maintenance personnel on-site training.
In order to embody the tenet of "serving your customers", the customer service network of the company is 24 hours on duty, providing customers with all day and all round service (customer service manager, service engineer, mobile phone day and night). Ensure that within 5 hours after receiving the user's information to give a clear answer to the treatment advice.
Failure parts (goods) sent to repair within a week quickly return to repair, in case of emergency, 8 hours to provide spare parts support. In order to better ensure your rights and interests, special remind: do not disassemble, or replace the
internal parts. We will provide you with maintenance service for our own repair and repair products.